Support
We're here to help.
Questions about your account, virtual try-on, size finder or your virtual closet? Reach the Mirame team directly — we usually reply within one working day.
Mirame is operated by Pokka Services Oy, a Finnish company based in Rovaniemi. This page is the central hub for product help, account questions, bug reports and everything in between.
Email support
The fastest way to reach the team. Include your account email and, if relevant, a screenshot.
support.mirameapp@gmail.comResponse time
Monday–Friday, 9:00–17:00 EET. Replies typically within one working day. Urgent billing or account-access issues are prioritised.
Common topics
What do you need help with?
Account & billing
Sign-in issues, subscription changes, cancellations and refunds — see the FAQ or email us.
Virtual try-on
Photo quality tips and troubleshooting for the fitting room.
Size finder
How predictions work and what to do if a size feels off.
Virtual closet
Uploading, organizing and editing items in your wardrobe.
AI stylist (MiraBot)
Prompts, personalization and improving recommendations.
Outfit generator
Weekly planning, occasions and mixing pieces you own.
Troubleshooting
Quick fixes before you email.
Can't sign in
Reset your password from the sign-in screen. If the reset email doesn't arrive, check spam and add support.mirameapp@gmail.com to your contacts.
Try-on looks off
Use a well-lit, front-facing full-body photo against a plain background. Avoid heavy layering or reflective surfaces for the base shot.
Wrong size prediction
Update your measurements in profile settings. Predictions improve as you log fit feedback on items you've actually worn.
App is slow or crashes
Force-close and reopen, then check for the latest app update. If it persists, email us the device model and iOS/Android version.
Billing question
Manage or cancel your subscription from your device's app store (Apple ID / Google Play). Refunds are handled by the store per their policy.
Delete my account
Email support.mirameapp@gmail.com from the address on your account and we'll erase your data within 30 days per our privacy policy.
How to reach us
Write a great support request.
To help us resolve your issue on the first reply, please include:
- The email address on your Mirame account
- Your device (e.g. iPhone 15 / Pixel 8) and OS version
- The Mirame app version (Settings → About)
- A short description of what you expected vs. what happened
- A screenshot or short screen recording if the issue is visual
Send it all to support.mirameapp@gmail.com. For press or partnership enquiries, use the contact page.
Company
Who you're talking to.
Mirame is operated by Pokka Services Oy, a Finnish limited company registered in Rovaniemi, Lapland. Support requests are answered directly by the Mirame team — no outsourced call centres.
Read more about the company on the about page, or review our privacy policy and terms of service.
Before you write
Check the FAQ first.
Our FAQ answers 40+ common questions on pricing, privacy, supported devices and account management. If you don't find an answer there, email support.mirameapp@gmail.com and we'll take it from there.
Keep exploring